DMG Co. Celebrate Huge Success at New York Awards Gala

Providence-based outsourced sales and marketing firm, DMG Co. celebrated huge success at the 2016 US Sales and Marketing Awards which were held in New York City in July, picking up prestigious accolades.

DMG Co. traveled to New York City to attend the 2016 US Sales and Marketing Awards. The invite only, Black Tie Awards Gala is the most highly anticipated event in the sales and marketing event calendar. Sales and marketing professionals from all over the US attend the awards ceremony each year and many international guests fly in especially for the annual event. The awards ceremony is held in a different location each year and this year’s ceremony was hosted in New York City at 583 Park Avenue; a magnificent venue boasting a rich history of hosting prestigious events. Built in 1923 the building was designed by renowned architectural firm Delano & Aldrich. 583 Park Avenue has hosted many high profile corporate events and non-profit benefits.

About DMG Co: http://www.dmgco.com/about-us.html

The event started with a champagne reception on arrival, allowing attendees to socialise as well as the chance to form new networking connections, which is so critical in business. After the hour-long champagne reception, attendees were ushered into the Ballroom to allow the prompt commencement of the awards ceremony at 7p.m. The itinerary for the evening saw a collection of awards being handed out as well as guest speakers, who shared their success stories and provided motivation for those in attendance. One of the firm’s management team, Pani Varma walked away with two awards on the evening, the “50/50 Performance Award” and the “President’s Club Award”. “It was such an incredible feeling to be recognized by your peers. I shared the stage with some of the most successful sales and marketing professionals in the country, which was both inspirational and motivational. This has really driven me to keep up the momentum we have gained at DMG Co. and to make sure next year DMG Co. picks up the big prize,” said Pani Varma when speaking about his win. Also among the award winners for DMG Co. was Fernando Campos, who was awarded the “20/20 Performance Award” for consistency, recognition for his efforts and consistent results over the last twelve months.

This year’s awards ceremony included both a Silent Auction and Casino to raise money for Charity with all funds raised from the Silent Auction being split between United Way of Greater Philadelphia and Southern New Jersey and Children’s Home + Aid. Attendees had the opportunity to bid on over $10,000 worth of prizes which were donated especially for the event including: a 7-9 Course Tasting Menu for 4 people at the Michelin Star Restaurant “Eleven Madison Park, New York”, a Spa Day, a MacBook Air, an American Airlines $500 Gift Card, Microsoft Surface Pro 4, a Ritz-Carlton Hotel Stay, an Apple iWatch, a Hitachi 50” TV, Powerbeats and more. There were also some incredible trips available to be bid on including; 7 Nights in the Bahamas (up to 4 people), the Ultimate Las Vegas Escape (for 2 people), a 4-day Abu Dhabi Grand Prix Experience (for 2 people), an Ultimate New York City Break (for 2 people) and more.

Based in Providence, Rhode Island, DMG Co. is an outsourced sales and marketing firm. They utilize a variety of personalized mediums to represent brands professionally and effectively. Through face-to-face customer communications the firm works on behalf of their clients to strengthen customer connections, deliver a memorable customer service and increase overall sales results. The firm’s portfolio of satisfied clients consists of some of the largest companies in the US, from Telecommunications and Energy to Charities. 2015 was an incredible year at DMG Co. and the first two quarters of 2016 have built on the momentum generated last year. Walking away from this year’s ceremony with three awards was a massive pat on the back for DMG Co. and acknowledgement of the great work they are doing.

5 Things about Millennials DMG Co. says Entrepreneurs Need to Know

Millennials are the nation’s largest living generation and therefore make up a huge proportion of the consumer base. Outsourced sales and marketing firm, DMG Co. has revealed the 5 things about millennials that entrepreneurs need to know.

Millennials (those born between 1980 and 2000) grew up just as the internet and more recently smart phones started to dominate our day to day lives and change consumer habits. When it comes to customer service, statistics show that 34 percent of millennials would rather visit the dentist than call a customer service representative. While the nation’s largest living generation loathes speaking on the phone to customer service representatives, they value a good customer service experience. Statistics show that 76 percent of millennials view the customer experience as the litmus test for determining their value to a brand. Most millennials, when questioned, stated that they had switched brands in the last twelve months due to a poor customer service experience.

Consumers are no longer brand loyal and will switch at the drop of a hat, claims DMG Co. As a firm that specializes in customer acquisition, DMG Co. has outlined the top 5 ‘need to knows’ about millennials.

1. Don’t wait for them to come to you

The key to delivering a customer experience that will satisfy millennials is to meet them where they’re at. A great platform is social media, 80 percent of millennials would prefer to seek customer support through a social media channel. In the US, millennials use Facebook Messenger in the largest volumes and DMG Co. is encouraging brands to utilize that platform to provide customer service.

2. Use a variety of platforms

Millennials are users of multiple channels and therefore brands and entrepreneurs should be too, explains DMG Co. The firm is urging entrepreneurs to create a support system via email, social media and phone.

3. Capture cell numbers

Despite millennials unwillingness to use their cell to make calls for customer service, cell phone numbers remain the global universal identifier. 51 percent of millennials are willing to share their cell number if they are incentivized to do so. Capturing cell phone numbers opens up SMS communications, which is an extremely powerful service tool. 90 percent of text messages are read within three minutes of being received.

4. Pre-empt the customer service call

According to research by Nuance, 85 percent of American consumers wish to receive proactive service from companies. Almost two-thirds of millennials prefers a self-service, and therefore companies and entrepreneurs need to pre-empt the customer service call. Millennials are an on-demand generation and the companies that capitalise on this to keep consumers updated through apps, texts etc. are able to satisfy expectations.

5. Deliver a personalized service

By conducting all of their marketing and sales strategies face-to-face, DMG Co. is able to deliver a personalized service every time.  Millennials demand a personalized service and they expect customer service agents to have access to information on past purchases, address details and delivery addresses to speed up the customer service process and ensure that a personalized service is delivered.

Millennials have been identified as the most brand loyal generation and for the companies and entrepreneurs that are able to implement a seamless customer service, DMG Co. believes that they will experience greater customer retention. DMG Co. is urging brands to recognize the importance of millennial consumers and develop a customer service strategy that will attract and retain them.

DMG Co. is an outsourced sales and marketing firm based in Providence, Rhode Island. The firm utilizes a variety of mediums to represent their clients professionally, whether it’s customer service, sales or event coordination. Their portfolio of satisfied clients consists of some of the largest companies in the world, from Telecommunications and Energy providers to Charities. Their teams have developed new programs to meet targets time and time again. As a firm that has a large amount of millennial employees, they have been able to gain a real insight into their expectations and have used that to develop a customer service strategy specifically for millennials.

 

SOURCE:  https://www.salesforce.com/blog/2016/05/5-strategies-to-up-your-customer-support-game-with-millennials0.html

DMG Co. reveals the essential skills for female entrepreneurs

There are still many barriers that need to be broken when it comes to gender equality in the work place. DMG Co. Director, Megan Dynow is passionate about helping women in business and here the firm has revealed their essential skills for female entrepreneurs.